Our Chatbot Lenny, is an AI-driven chatbot through the Facebook Messenger platform.” This virtual assistant communicates with users to provide account information and helps customers reset their passwords. The chatbot also assists with account opening and submission of required documents. We are using Facebook platform to meet customer needs.

AI technology allows us to take an experience that would have required our customers to navigate through several pages on our website, and turn it into a simple conversation in a chat environment.